Privacy policy.
We collect the minimum we need to send you collagen and answer your questions. Last updated 4 November 2026.
Who we are
CollaJoints operates collajoints.com. For privacy questions, contact hello@collajoints.com.
Information we collect
- Order information: name, email, shipping address, order contents and payment confirmation (card details are handled by our payment provider and never stored by us).
- Support messages: the details you send us when you contact support.
- Marketing preferences: your email address and consent status if you sign up to our list.
- Technical information: essential cookies needed to run the cart and checkout.
How we use it
To process and deliver orders, manage subscriptions, provide support, prevent fraud, meet legal obligations (including tax and product-safety records) and — only with your consent — send marketing emails you can unsubscribe from at any time.
Sharing
We share data only with service providers that help us run the store: payment processing, fulfilment and carriers, email delivery and analytics limited to what’s necessary. We do not sell your personal information.
Cookies
This site uses a small amount of local browser storage to remember your bag. We do not use advertising pixels. If we later add analytics or marketing cookies, we’ll ask for consent first and explain them here.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your information, or to opt out of certain processing. Email hello@collajoints.com to make a request. We respond within 30 days.
Retention and security
We keep order records as long as required by law and protect data with encryption in transit and access controls. No system is perfectly secure; contact us immediately if you suspect a problem.
Children
Our products and website are for adults. We don’t knowingly collect data from children under 16.
Changes
If this policy changes materially, we’ll post the new version here with an updated date.