Frequently asked.

One ingredient: hydrolyzed bovine collagen peptides (types I & III) sourced from grass-fed, pasture-raised cattle. There are no fillers, sweeteners, flavorings, colors or preservatives.

One level scoop (15 g) once daily, mixed into 8–12 oz of any drink. Each scoop counts as 15 g, so a single pouch lasts 30 days. Don’t exceed the serving printed on the label.

Types I and III are the most abundant collagen types in the body — present in cartilage, tendon, ligament, bone and connective tissue — and the forms most commonly examined in collagen-peptide research. They also contain the amino acids glycine, proline and hydroxyproline in the amounts typical of bovine hide collagen.

You do make collagen, but natural production gradually declines from your twenties onward. Many people choose a daily collagen supplement as an easy source of dietary protein. Whether it’s right for you is a personal decision — and worth discussing with a healthcare professional if you have particular goals.

Yes. CollaJoints is unflavored and dissolves readily in hot or cold liquids — coffee, tea, water, juice, smoothies or stirred into porridge and oats. Stir while adding or use a handheld frother for a smooth, clump-free finish.

We won’t promise a timeline. Research into collagen peptides has often looked at periods of 12 weeks or longer, and outcomes vary widely between individuals. Consistency matters far more than speed, which is why our guarantee covers 60 days of daily use.

No. Our collagen is derived from cattle, so it is not suitable for vegans or vegetarians. We state this clearly rather than rounding it off.

No fillers or additives. The cattle are raised without added growth hormones, and every batch is third-party tested for identity, purity and heavy metals before release.

Collagen is a naturally sourced protein, so slight variations in color between batches are normal. They don’t affect quality or the serving of protein you receive.

Collagen peptides are generally well tolerated as a food ingredient. As with any supplement, speak with a healthcare professional if you have a medical condition, an allergy, or are pregnant or nursing before starting.

Pick a 1, 2 or 3-pouch supply and choose the subscription option at checkout to save 15% on every delivery, with free US shipping. Deliveries repeat every 30, 60 or 90 days to match the pouch count you chose.

Yes — at any time, from the link in your order confirmation email. Skip a delivery, change your schedule or pouch count, pause, or cancel outright. There are no fees and no phone call required.

Your subscription keeps its 15% discount for as long as it is active. You’ll be emailed before your first delivery after any price change.

Orders placed before 2 pm ET on a business day are usually packed the same or next business day, within 1–3 business days. You’ll get a shipping email with tracking as soon as your parcel is on its way.

Standard shipping is $4.95 (3–5 business days) and Express is $9.95 (1–2 business days). Standard shipping is free on orders over $50, on all 2- and 3-pouch bundles and on every subscription. See the shipping policy for details.

A tracking email with a direct carrier link is sent when your parcel ships. If you haven’t received it within a few days, email hello@collajoints.com with your order number.

Use CollaJoints daily for up to 60 days from delivery. If you’re not happy, email hello@collajoints.com with your order number and we’ll refund your order — even if the pouch has been opened. See the returns & refunds policy.

Email us within 60 days of delivery and we’ll send return instructions. Unopened, sealed pouches are eligible for a refund once received and inspected. Refunds go back to your original payment method within 5 business days.

Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Shop Pay. Payment is captured when your order is placed, and subscription deliveries are charged automatically before each dispatch.